Refund policy

Last Updated: August 2026

This Return & Refund Policy applies to all purchases made on https://beautysunset.com.

Beauty Sunset is owned and operated by Active Beauty, Inc., located at 461 N Oak St, Inglewood, CA 90302, United States.

Return Window

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging

  • The item must be in the same condition in which it was received

  • Proof of purchase is required

  • The item must have been purchased directly from beautysunset.com

We accept returns for both defective and non-defective products.

Due to hygiene and safety reasons, opened or used skincare, haircare, cosmetic, and personal-care products are not eligible for return unless they arrived damaged, defective, or incorrect.

How to Start a Return

To initiate a return, please contact our customer-service team:

Email: shopbeautysunset@gmail.com
Phone: (310) 330-3434

Please include your order number, the item you wish to return, and the reason for the return.

Our team will review your request for eligibility under this policy and provide return instructions for eligible returns.

Important: Returns sent without prior authorization may not be accepted.

Return Methods

Approved returns may be completed using one of the following methods:

  • By mail using the provided prepaid return label

  • By dropping the package off at the designated shipping-carrier location

  • In-store at our physical location after receiving return authorization

Return Shipping

We offer free return shipping for eligible returns within the United States.

Once your return is approved, we will provide a free prepaid return shipping label that you can download and print, along with instructions for returning the item.

Return Address

All approved returns should be sent to:

Active Beauty, Inc.
461 N Oak St
Inglewood, CA 90302
United States

Please do not send a return without first contacting us and receiving authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

We will review the issue and provide a replacement or refund where appropriate. Damaged, defective, or incorrect items are not required to meet the unopened-product condition.

Exchanges

We do not process direct exchanges. To replace an item, please return the original product after receiving approval and place a new order for the preferred item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund to your account.

We do not charge restocking fees for approved returns.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: shopbeautysunset@gmail.com
Phone: (310) 330-3434
Address: 461 N Oak St, Inglewood, CA 90302, United States
Website: https://beautysunset.com

Operated by: Active Beauty, Inc.